NOC Managed Services
24/7 Network Support
Our Monitoring Consists of 5 Steps
Service Delivery Manager
A Service Deliver Manager will be assigned to your account as a single point of contact for any of your needs.
Network Lead
A lead engineer will be assigned to your account and will be trained on all aspects of your network. This engineer will act as the escalation point for any complex issues that you may encounter.
Networking Performance Monitoring
Our team will identify and monitor potential network bottlenecks to ensure that capacity concerns are dealt with before there is any impact.
Incident Management
Effective network support can not only rely on customer generated incidents. Our network monitoring tools will immediately notify us of any issues so our engineers can react more quickly and resolve issues with less impact
Carrier Cooperation
Should a WAN issue present itself, our engineers will proactively open carrier tickets on your behalf and work with their engineers for a quick resolution.
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