Take Control of Your IT Strategy:
The MSP Procurement & Oversight Guide
Ready to transform your IT strategy? Get your roadmap for seamless adoption and true ROI, while uncovering risks before they cost you. Don’t settle, demand better from your MSP.
Evaluate Provider Fit: Your current MSP may not measure up.
Demand Real Value: Don’t settle for empty promises.
Spot Hidden Risks: Avoid vulnerabilities and overcharges.
The Ultimate Strategic Roadmap for IT Executives
Navigating the world of Managed Service Providers (MSPs) can be a complex endeavor. An Executive’s Guide to MSPs is here to simplify the process for you. This comprehensive resource is designed for CIOs, CTOs, and IT leaders who want to ensure their MSP is the right fit, delivering measurable value and enhancing their organization’s IT strategy. From evaluating potential providers to negotiating contracts and optimizing long-term partnerships, this book is your playbook for making informed MSP decisions that drive business success.
Key Factors in Understanding MSPs
Understand what separates top-tier MSPs from the rest and how to align their services with your company’s objectives.
Maximize ROI from Your MSP Partnership
Get proven strategies for fostering collaboration, driving innovation, and ensuring your MSP remains accountable.
Pitfall, Contracts and SLAs
Discover the hidden risks many organizations overlook, from service level agreements (SLAs) to onboarding and compliance challenges.
Maximize Security, Minimize Risk
Cyber threats are growing, but is your MSP truly protecting your business? Our book guides executives to ask the right questions, set expectations, and ensure their MSP is delivering real security—not just promises.
About the Authors
Backed by years of hands-on experience, the authors demystify MSP relationships and empower executives with the tools to ensure better service and stronger security.
Leart Sapunxhiu
Leart Sapunxhiu is the Co-Founder/Managing Partner of Cynora Tech, where he oversees Technical Operations on a global scale. Possessing a CCIE and extensive industry experience, Mr. Sapunxhiu has successfully led numerous large-scale projects to completion.
Prior to co-founding Cynora Technologies, Mr. Sapunxhiu worked as a Lead Architect, managing various technical projects and deployments. Mr. Sapunxhiu also served as a Senior Network Engineer, working as an escalation point for over40 data centers around the world. In addition, he traveled globally to hold training seminars as a subject matter expert in various fields of IT.
Mr. Sapunxhiu graduated Magna Cum Laude from NJIT's Albert Dorman's Honors College with a Bachelor of Science in Information Technology degree. He also holds several Cisco certifications, including CCIE in Enterprise Infrastructure, Design, Data Center, and Security.
Faris Asmar
Faris Asmar's journey in the technology industry is marked by a relentless pursuit of excellence, innovation, and leadership. As the Co-Founder and Managing Partner of Cynora Technologies, he has spearheaded the company's growth into a trusted provider of bespoke IT Professional Services and Solutions, serving clients not only in the United States but also across global markets.
At Cynora, Faris with his business partner Leart have cultivated a team with deep expertise across various technology verticals, ranging from Infrastructure and Networking to Data Center and Security. The company's commitment to delivering cutting-edge solutions has earned it a reputation as a preferred partner for businesses of all sizes, including multiple Fortune 500 entities.
Beyond his role at Cynora, Faris wears multiple hats as an advisory board chairman, representative, and Fractional Chief Information Officer. His strategic insights and commitment to driving operational excellence have made him a sought-after advisor, providing invaluable guidance to organizations navigating the complexities of IT infrastructure and operations.
With over two decades of experience in technology consulting, Faris has built a reputation as a trusted advisor and thought leader. His ability to navigate complex challenges and drive impactful solutions has earned him the respect of colleagues and clients alike, solidifying his position as a driving force in the ever-evolving landscape of technology.
Driven by innovation, powered by passion
Cynora Technologies is a boutique provider of bespoke IT professional services and solutions with specializations in the technology verticals of Infrastructure, Networking, Data Center, Emerging SDN, Mobility, Security, and Managed Services.
Founded in the New York metropolitan area, Cynora set out to differentiate itself from other MSPs by combining white glove service backed by enterprise grade expertise. Cynora’s engineers are highly vetted for not only their technical abilities, but also a high degree of customer service. As members of the technology community, we yearned to address the pain points inherent in the industry. This ethos has become the foundation of our company culture.
Simplifying IT for your business so you can focus on what matters most. Driven by innovation, powered by passion.
FAQs About the Book
Still have questions?
Explore our FAQs to see how this guide can help you make smarter decisions about your MSP.
This book is designed for CIOs, CTOs, IT Directors, and decision-makers who are evaluating, selecting, or optimizing their Managed Service Provider (MSP) partnerships.
Not necessarily. Whether you already have an MSP, are considering a switch, or are currently managing IT internally, this book provides insights to help you make the most strategic IT outsourcing decisions.
This book is designed to be both a comprehensive read and a quick-reference guide. You can read it cover to cover for a full understanding of MSP selection and management, or use individual sections as needed during your MSP journey. Each part is structured to stand alone, allowing you to dive into the specific topics most relevant to your business at any given time.
Yes, we provide industry insights and real-world examples of MSP successes and failures to illustrate key concepts.
Yes, the book is available in both print and digital formats for convenience. For digital: You can download it free here on our website or on Amazon Kindle, For a hard copy: Amazon
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